Schulich School of Business Emerging Leaders Program for NAIOP Members
Course 1: The Future of Leadership
Instructor: Mina Volpe
Interpersonal Leadership Style
Your interpersonal style manifests in your approach to communicating, building rapport and relating to other people. Many of the behaviours that impact your relationships are shaped from your interpersonal style. Your role as a leader shifts how others interact with you. Therefore, your interpersonal style has this added dimension making it your interpersonal leadership style. There are two variables that affect where our interpersonal leadership style lies; dominance and sociability. In this module we will explore that style and its impacts.
This module focuses on how individuals, teams and organizations respond to change- change in the environment, strategy, customer base and world. This model demonstrates a process for understanding and responding to change. It teaches that change is inevitable and part of life, and that growth is a choice. We will have an interactive discussion about the phases of change, namely START-UP, GROWTH, MATURITY, TRANSITION, and REBIRTH.
Customer Loyalty and Fostering Engagement
In this module participants are introduced to the Sustainable Profit and Growth Model ™. They learn about the critical drivers of sustainable profit and growth and learn about their role in driving customer/stakeholder loyalty. During this module, participants assess their levels of customer/stakeholder loyalty and engagement and determine where there is opportunity within their customer base to increase loyalty and ultimately the company’s results.
Playing to Win & Playing Not to LoseMore about Instructor Mina Volpe
This is an inspirational discussion about the power of attitude when it comes to change. The discussion describes how life is like a game, and you have two choices on how to play: “Play to Win”, or “Play Not to Lose”. We will outline the two ways to play and get the group to think of examples of when they have played these two games. We will discuss the kinds of results that “Playing to Win” can help you achieve. We will discuss how to implement.
As a corporate leader, leadership trainer and talent development consultant with a career in leadership development spanning over 20 years, Mina Volpe is passionate about developing leaders who believe in bringing out the ‘natural’ best in people, achieving optimal performance mindfully and sustainably.
Mina has worked extensively and globally training all levels of leaders in both the private and public sector with most recent clients including, Metrolinx, Loblaws, York Region, Centerra Gold, American Express and INDIGO Canada.
CANCELLATION/REFUND POLICY: Cancellations with request for a refund must be in writing and received via email by April 8, 2022. Please send requests to Nicole Cork at firstname.lastname@example.org.
If you must cancel your registration after the above date, inquire with Nicole about the no-charge option to defer participation to the next cycle of courses.